Privacy Policy Sections for NWA Security Shutters

Scope of Application

This Privacy Policy applies to all information collected by NWA Security Shutters through our website (nwasecurityshutters.com), phone consultations, in-home estimates, installation services, and any other interactions with our company. This policy covers:

  • Personal information collected during estimate requests and consultations
  • Contact information provided for scheduling appointments
  • Information gathered during on-site installations and service calls
  • Communications via phone, email, text, or other methods
  • Photos and property details collected for installation planning
  • Payment and billing information processed for our services

This policy applies to all customers and website visitors in our service areas including Northwest Arkansas, Northeast Oklahoma, and surrounding regions where we provide motorized screen and security shutter services.

Privacy Policy

Information We Collect

Personal Information:

  • Name, phone number, email address, and mailing address
  • Property address for installation and service appointments
  • Photos of your property (with your permission) for planning and documentation
  • Preferences regarding screen types, colors, and installation specifications

Automatically Collected Information:

  • Website usage data including pages visited and time spent
  • IP address and browser information
  • Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

  • Provide estimates and consultations for motorized screens and security shutters
  • Schedule and complete installations and service appointments
  • Process payments and maintain billing records
  • Communicate about your project status and appointments
  • Improve our services and customer experience
  • Send follow-up communications about maintenance and warranty services

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

  • With trusted service providers who assist with installations or business operations
  • When required by law or legal process
  • With your explicit consent
  • To protect our rights, property, or safety, or that of our customers

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

Limitations of Liability

Service Limitations

While NWA Security Shutters strives to provide exceptional service and high-quality installations, our liability is limited as follows:

Weather and Environmental Factors:

  • Our motorized screens and security shutters are designed to withstand winds up to 115 mph under normal operating conditions
  • Extreme weather events beyond manufacturer specifications may affect product performance
  • We are not liable for damage caused by acts of nature, extreme weather, or environmental factors beyond our control

Installation and Property Conditions:

  • Our liability is limited to the proper installation of products according to manufacturer specifications
  • We are not responsible for pre-existing structural issues, electrical problems, or property conditions that may affect installation
  • Any modifications to building structure required for installation will be discussed and approved in advance

Product Performance:

  • Our warranty covers defects in materials and workmanship as specified in your installation contract
  • We are not liable for normal wear and tear, misuse, or damage caused by factors outside our control
  • Maximum liability is limited to the cost of repair or replacement of the affected product or component

Total Liability Cap:

  • Our total liability for any claim shall not exceed the total amount paid for the specific product or service in question
  • We are not liable for indirect, incidental, consequential, or punitive damages

Customer Support

Contact Information

Phone Support:

  • Local: (479) 717-7750
  • Toll-Free: 1-888-300-1001 (Arkansas, Oklahoma, Missouri)
  • Hours: Monday-Saturday 8:00 AM – 9:00 PM, Sunday 11:00 AM – 7:00 PM

Service Areas:We proudly serve Northwest Arkansas and Northeast Oklahoma, including:

  • Arkansas: Bentonville, Rogers, Fayetteville, Springdale, Cave Springs, Gravette, Lowell, Tontitown, Farmington, Elkins, West Fork
  • Oklahoma: Northeast regions

Support Services

Pre-Installation Support:

  • Free in-home consultations and estimates
  • Product selection and customization guidance
  • Scheduling and appointment coordination
  • Detailed project planning and specifications

Installation Support:

  • Professional installation by trained technicians
  • Project coordination and timeline management
  • Quality assurance and final inspection
  • Demonstration of product operation and smart home integration

Post-Installation Support:

  • 10-year warranty on all parts, components, and motors
  • 15-year warranty on screens
  • Maintenance and repair services
  • Remote control and smart hub support
  • Troubleshooting assistance

Response Times:

  • Estimate requests: Within 24-48 hours
  • General inquiries: Same business day
  • Service calls: Scheduled within 3-5 business days
  • Emergency repairs: Priority scheduling available

BBB A+ Rating

We maintain an A+ rating with the Better Business Bureau and are committed to resolving any customer concerns promptly and professionally. For additional support or to file a complaint, customers may also contact the BBB directly.

Warranty and Service Guarantee

All work is backed by our comprehensive warranty and our commitment to customer satisfaction. We stand behind our installations with detailed contracts, transparent pricing, and ongoing support throughout the life of your motorized screens and security shutters.